• Receive timely notifications of critical business or project events that otherwise may be missed or not be found until its too late.
• Call this a business and technical alarm monitoring system for your project.
• Unless you have dedicated personnel to spend much or all of their time monitoring data sets in your project these can often get missed.

Benefits:

• Don’t get caught not knowing what’s happening in your project at a detail level before it occurs
• Reduce or avoid stakeholder surprises when you have to report avoidable delays and other issues
• Be aware of critical events or trends in your project data
• Make informed decisions
• Take informed action ahead of the event.
• Catch hidden problems or trends
• Understand what’s happening in your project at a detail level before it occurs
• Keep monitoring in the background 

• Create a sophisticated monitoring and notification system for your project that ensures you never miss anything of importance.
• Capture diverse event data from the systems that you use in project management
• Save this data in a simple but common format, if required, to mine event data for trends
• Trigger notifications to yourself or others
• Find event data that otherwise may not be found without dedicated personnel to spend much or all of their time monitoring data sets in your project
• The alert may be just one signal in a noisy environment.  but it’s better to know than not to know.
• The alert configurations are fully hosted by tilgent or a tiligent account with a partner organisation.
• Event Examples:
  • date assigned and no person assigned
  • tasks  are assigned to someone who is on leave or has left the project or company
  • date assigned as current date is close
  • current date is close but no activity
  • completion date is changed to later date
  • sprint is changed but date isn’t changed
  • change in number of user stories over time
  • repeat delaying of tasks (slip chart)
  • no activity of tasks in certain time period
  • sprint identified in task but its in th epast
  • sprint is current but no-one assigned
  • sprint is current but no activity
  • sprint is current but no-one assigned
  • sprint is current but completion date not assigned

     Client PM’s should consider this service if:

Setup Stage

• we schedule an Onboarding Session at which we gain valuable information about your environment, problems and objectives
• We set up an interactive collaboration channel via Slack or equivalent chat software for ad-hoc exchanges, Task Request clarifications, status updates and similar communications.
• The Onboarding session is conducted via a standard collaboration tool such as Google hangouts, Skype or equivalent
• We get an idea of your environment, KPI objectives and other contextual information that helps us understand the Task Requests
• We agree on basic contact, communication and escalation processes and contact points

• As this is a Service Request type service, the operational model is very simple. 
• The basic process::
• • You define an alert or event that you want to trap, and provide the appropriate information about data sources, frequency etc, put it all into a service request, and send it off to us
  • We assign this Task request to a consultant who begins work
  • When it is done we show you how it works.
• See the Service Task Management page for more information

Product Definition: 

This section defines the variable parameters referenced in the Terms of Use and Service